Privacy Policy

Effective Date: May 8, 2025

FWD Day + Nightclub (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you interact with our website, services, and SMS communications.

1. Information We Collect

We may collect the following personal information:

  • Contact Information: Name, email address, phone number.
  • Demographic Details: Date of birth, gender.
  • Event Preferences: Interests in specific events or services.
  • Reservation Details: Information provided when booking tables or private events.
  • Payment Information: Billing details when purchasing tickets.
  • Technical Data: IP address, browser type, device information, and browsing behavior.

2. How We Use Your Information

Your information is used to:

  • Process ticket purchases and reservations.
  • Send confirmations, updates, and reminders.
  • Provide customer support.
  • Share promotional offers and event announcements (with your consent).
  • Improve our services and website functionality.

3. Information Sharing

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Third parties who assist in operating our website, processing payments, and delivering services.
  • Legal Obligations: When required by law or to protect our rights.

We do not share or sell your phone numbers for SMS purposes.

4. SMS Communications

SMS opt-in is voluntary and clearly described. By providing your phone number and opting in, you agree to receive SMS messages related to:

  • Ticket confirmations and reminders.
  • Event announcements.
  • Reservation updates.
  • Promotional offers.

Message frequency varies. Message and data rates may apply. To opt out, reply STOP. For assistance, reply HELP or contact us at info@fwdnightclub.com.

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

6. Your Choices

You can:

  • Opt out of marketing emails by following the unsubscribe link.
  • Opt out of SMS messages by replying STOP.
  • Update or delete your personal information by contacting us.

7. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Email: info@fwdnightclub.com

Phone: (216) 8000-FWD

Address: 1176 Front Ave, Cleveland, OH 44113

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